How to Run the Silent App on System Administrator Accounts

By default, the silent app for Windows won’t run on network/system administrator accounts, which have SIDs ending in -500 or -512. 

This is because new users are created each time a system administrator logs on to a different PC, which can result in many unwanted users in your Time Doctor account.

If you want activity on system administrator accounts to be tracked, access your Settings / Company Settings page, click on Advanced to jump to the bottom of the page, and enable the Run app on administrator accounts setting.