How to Migrate from Time Doctor Classic to Time Doctor 2

This article will show you what to do and what to expect if you ever decide to move from Time Doctor Classic to Time Doctor 2. 

Note: For the security and integrity of the account,  We only allow Account owners to make this request.

Steps on How to Migrate

Step 1

Send a message to our support team via chat or email us at support@timedoctor.com

Step 2

Invite your employees/team members. Please see these articles for more information: How to Invite Interactive Users to Your Account

If you’re a solo user, you can skip this or select “I don’t have a team” during setup. If you have two or more users, you can invite them using the same email address. We also recommend having them open the invite link using an incognito window or a different browser. You may share this article with the invited users: What to do when you’re invited to join a team in Time Doctor

(video below is for invited user's reference)

    • If you’re still using a trial of Time Doctor Classic and would like to check out Time Doctor 2, we recommend closing your Time Doctor Classic account, registering for a new Time Doctor 2 account, and trying the service for 14 days. 

    • If you’re a paying Time Doctor Classic customer (monthly or yearly subscription), we can help migrate the following to your new Time Doctor 2 account:

      1. Users

      2. Projects

      3. Tasks

  • Note: For customers who are on a yearly subscription, we can move the remaining or unused months to their Time Doctor 2 account. 

    For companies with more than 50 team members, you can reach out to your point of contact or customer success manager so that they can take care of the request for you.

Migration Checklist

First Week:

Set up Groups

Set up Projects & Tasks

Submit list of users (names, email, access level) for bulk invites

Second Week:

  • Bulk invites (c/o of our Support/Dev team)

  • Set up Work Schedules  - Work Schedule articles

  • Users to download, install and do "dry run" testing of TD2 app

Third Week:

 

References: