Troubleshooting

Troubleshooting problems with Time Doctor

Dan avatar Anton Shevchuk avatar Nasir Shah avatar +1
10 articles in this collection
Written by Dan, Anton Shevchuk, Nasir Shah and 1 other

Token Expired Notification

What to do when you encounter this error message
Elle Quingco avatar
Written by Elle Quingco
Updated over a week ago

Time Tracked on Jira Tasks Isn’t Being Uploaded to Jira

Troubleshoot the uploading of time logs to Jira.
Dan avatar
Written by Dan
Updated over a week ago

Users Aren’t Showing up the Reports

Troubleshoot any user(s) missing from your Time Doctor reports.
Dan avatar
Written by Dan
Updated over a week ago

Silent Users Aren’t Appearing in Reports or on the Dashboard

Troubleshoot the silent app not showing up in the dashboard or in reports.
Nasir Shah avatar
Written by Nasir Shah
Updated over a week ago

Missing Time in the Time Doctor Desktop App

Troubleshoot missing time in Time Doctor Desktop app.
Anton Shevchuk avatar
Written by Anton Shevchuk
Updated over a week ago

System Error: “api-ms-win-crt-runtime-|1-1-0.dll is missing”

Troubleshoot system errors that keep Time Doctor from opening.
Dan avatar
Written by Dan
Updated over a week ago

System Admins Don’t Appear in Reports When Using the Time Doctor Silent App

Troubleshoot system admin time tracking with the Time Doctor silent app.
Anton Shevchuk avatar
Written by Anton Shevchuk
Updated over a week ago

Screenshots Showing Zero Keyboard or Mouse Activity

Troubleshoot low keyboard and mouse activity.
Anton Shevchuk avatar
Written by Anton Shevchuk
Updated over a week ago

“LoadLibrary failed” Error While Installing the Time Doctor App

Troubleshoot Error 87: The parameter is incorrect.
Anton Shevchuk avatar
Written by Anton Shevchuk
Updated over a week ago

Error Creating “Directory/Applications/Time Doctor” (Mac)

Troubleshoot the directory creation error on Mac.
Anton Shevchuk avatar
Written by Anton Shevchuk
Updated over a week ago