There are three possible reasons why a user might not show up in your reports.

  • The “Show on reports” option is disabled on the Manage Users page.
  • The user was deleted from the account.
  • The user joined or created a different company account and isn’t registered under your company’s account.

Let’s go over how to correct these three situations so that the user will start to show up in your reports.

The “Show on reports” option is disabled on the Manage Users page.

  1. Go to Settings -> Manage Users.
  2. Locate the user’s account and scroll to the righthand side of the page.
  3. In the “Show on reports” column, make sure the toggle for that user is switched on.

The user was deleted from the account.

If the user was deleted recently, the account can be restored by going to Settings -> Manage Users -> Deleted Users and clicking “Restore.”

The user joined or created a different company account and isn’t registered under your company’s account.

The user can check the name of the company account in the top right corner of their web account or the top left corner of the desktop application.

If the user isn’t registered under your company’s account, you’ll need to re-invite them to join your company account. 

You can send another invite (if you already sent one previously) from the Manage Users page. If this is a new user, you can send an invite from the Invite page.

Please contact support at support2@timedoctor.com if you still have users that are missing from your reports after following the steps above.

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