There are a few things that you can check if the silent app installation doesn’t reflect users in the reports or doesn’t work properly.
The first thing to do is ensure is that you’ve installed the downloaded installer as is, without changing anything in the filename. For example, if you download a file more than once, it can sometimes automatically be renamed with a suffix that will still let you install the app but won’t work properly.
The filename contains a unique company ID that is responsible for binding the silent app user to the appropriate company. So, changing the filename can cause the user to not show up on the company profile/dashboard.
In the above scenario, the following message may appear:
- Delete the installer.
- Download a new installer.
- Reinstall Time Doctor.
After the app has been installed, you need to make sure that the app is working by checking the running processes in the system Task Manager. If the installation was successful, you should see a process named “sfproc” running in the Task Manager (for Windows) or Activity Monitor (for Mac).
Some organizations may have corporate firewalls that can prevent the Time Doctor app from connecting with its servers to sync data.
Here’s a detailed article about how to allow Time Doctor through your corporate firewall.
Please contact support at firstname.lastname@example.org if you have followed the above steps and are still having issues.