If the silent app installation doesn’t reflect users in the reports or doesn’t work properly, there are a few things that you can check.
First, you need to ensure that you’ve installed the downloaded installer as is, without changing anything in the filename. For example, if you download a file more than once, it can sometimes automatically be renamed with a suffix. This will still let you install the app, but it won’t work properly.
The filename contains a unique company ID that is responsible for binding the silent app user to the appropriate company. So, changing the filename can cause the user to not show up on the company profile/dashboard.
In this scenario, the following message may appear:
- Delete the installer.
- Download a new installer.
- Reinstall Time Doctor.
After the app has been installed, you’ll need to make sure that the app is working by checking the running processes in the system Task Manager. If the installation was successful, you should see a process named “sfproc” running in the Task Manager (Windows) or the Activity Monitor (Mac).
Some organizations may have corporate firewalls that can prevent the Time Doctor app from connecting with its servers to sync data.
You’ll find a detailed article about how to allow Time Doctor through your corporate firewall here.
Reach out to support at firstname.lastname@example.org if you’ve followed the steps we’ve listed above and are still having issues.