This article will explain why system admins aren’t visible in Time Doctor reports when using the silent version of the app. It will also explain how to fix this.

If you’re installing the silent app on a system admin’s (sysadmin) computer, the silent app will be blocked from creating a user profile on your Time Doctor company account by default. It will also be blocked from tracking time to this account. 

Since system admins can access/log into managed computers/Windows accounts, this can result in the silent app creating new user profiles anytime a system admin accesses a computer where the silent app is already installed.

To verify if a computer/Windows login is a system admin, please run the following command in Command Prompt

wmic useraccount where name="USERNAME" get sid

NOTE: Replace USERNAME with the Windows login name.

(To open Command Prompt, press Windows+R and type cmd.)

The Windows Security Identifier (SID) for system admins ends in 500. 

Please see the following example for reference:

You do have the option of allowing system admins to track time using the silent app, though. You can do so by going to the Company Settings page, located under the Settings tab. Once on that page, please enable the final option. 

Please see the following example for reference: 

After enabling the setting above, you’ll need to clear the cache files for the app to start tracking time. You can do that by following the steps below.

  1. Open Task Manager.
  2. Locate and end the process named “SFproc,” found under Processes.
  3. Delete the folder named “SF” located at the following path:
    C:\Users\[Username]\AppData\Local\SF

Note: Replace [Username] with whatever username you use to log into your Windows session.

For questions, comments, or feedback regarding this topic, please email support2@timedoctor.com.

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