By default, the silent app for Windows will not run on network/system adminstrator accounts (which have SIDs ending in -500 or -512).  This is because new users are created each time sys admins log into a different PC, and can result in many unwanted users in your Time Doctor account.

If you want activity on sys admin accounts to be tracked, access your Company Settings page via the "Settings" menu, and activate the "Allow app to run on administrator accounts" toggle.

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