This article will show where you can find your Time Doctor cache files. 

Cache files are required to store Time Doctor data on your local PC before it’s sent to our servers. Cache files can greatly help our development team to identify any issues that may have happened within the application.

If our support team asks you to locate and send us your cache files, follow the steps below to locate your cache files. 

Windows

Open Мy Computer and navigate to the following path:

C:\Users\[Username]\AppData\Local\TD

Note: Replace [Username] with whatever username you use to log into your Windows session.

If you can’t see the AppData folder, it may be because it’s hidden by default. To see it, you’ll need to display your hidden folders. 

To show hidden files and folders:

  • In Windows 7: Click on the “Organize” menu in any Windows file folder and select “Folder and search options.”
  • In Windows 8/8.1/10: Click on the “View” menu and then “Options.” In the Folder Options menu, click on the “View” tab and check the box for “Show hidden files, folders, and drives.”

Note: You’ll need to need to zip the folder to reduce its size. If the file size is above 25–30 MB, you might need to upload it using a service like Google Drive or Dropbox. For this, right-click on the TD folder and choose Send to -> Compressed (zipped) folder as shown above.

If we ask you to delete your cache files, follow the same steps as above. Once you find the cache, you’ll simply need to delete the Time Doctor cache file folder.

Note: The Time Doctor application MUST be completely closed before zipping or deleting the cache file folder.

Mac OS

Open Finder and click “Go” at the top of the screen. Select “Go to Folder” and paste the following path in the pop-up window:

~/Library/Application Support/TD


Note: You’ll need to zip the folder to reduce its size. If the file size is above 25–30 MB, you might need to upload it using a service like Google Drive or Dropbox. For this, right-click on the TD folder and choose “Compress Time Doctor 2” as shown above.

If we ask you to delete your cache files, follow the same steps as above. Once you find the cache, you’ll simply need to delete the Time Doctor cache file folder.

Note: The Time Doctor application MUST be completely closed before zipping or deleting the cache file folder.

Linux

Open Home or Terminal and navigate to the following path:

~/.local/share/TD

Note: “~” is a substitute for the user’s home directory in the Bash shell and won’t work in other applications (it only works correctly in the terminals). Using the $HOME environment variable is an alternative way to specify the path to the user’s home directory.

If you can’t see the .local folder, press CTRL+H on your keyboard to show the hidden folders.

Note: You’ll need to zip the folder to reduce its size. If the file size is above 25–30 MB, you might need to upload it using a service like Google Drive or Dropbox. For this, right-click on the TD folder and choose “Compress...” as shown above.

If we ask you to delete your cache files, follow the same steps as above. Once you find the cache, you’ll simply need to delete the Time Doctor cache file folder.

Note: The Time Doctor application MUST be completely closed before zipping or deleting the cache file folder.


For questions, comments, or feedback regarding this topic, send an email to support2@timedoctor.com.

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