This article will show where you can find Time Doctor cache files. 

Cache files are required to store Time Doctor data on your local PC before it’s sent to our servers. Cache files can greatly help our development team to identify any issues that may have happened within the application.

If our support team asks you to locate and send us your cache files, please follow the steps below to locate your cache files. 

Note: You may need to zip the folder to reduce its size. If the file size is above 25–30 MB, you might need to upload it using a service like Google Drive or Dropbox

If we ask you to delete your cache files, please follow the same steps as below. Once you find the cache, you’ll only need to delete the Time Doctor folder.

Note
: The Time Doctor application MUST be completely closed before zipping or deleting the cache file folder.

Windows

Open Мy Computer and navigate to the following path:

C:\Users\[Username]\AppData\Local\TD

Note: Replace [Username] with whatever username you use to log into your Windows session.

If you can’t see the AppData folder, it may be because it’s hidden by default. To see it, you’ll need to display your hidden folders. 

To show hidden files and folders:

  • In Windows Vista and Windows 7: Click on the “Organize” menu in any Windows file folder and select “Folder and search options.”
  • In Windows 8/8.1/10: Click on the “View” menu and then “Options.” In the Folder Options menu, click on the “View” tab and check the box for “Show hidden files, folders, and drives.”

Mac OS

Open Finder and click on “Go” at the top of the screen. Select “Go to Folder” and paste the following path in the pop-up window:

~/Library/Application Support/TD

Linux

Open Home or Terminal and navigate to the following path:

~/.local/share/TD

Note: “~” is a substitute for the user’s home directory in the Bash shell and can’t work in other applications (it only works correctly in the terminals). Using the $HOME environment variable is an alternative way to specify the path to the user’s home directory.

If you can’t see the .local folder, press CTRL+H on your keyboard to show the hidden folders.

For questions, comments, or feedback regarding this topic, please send an email to support2@timedoctor.com.

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